MambuCraft Support

Our Customer Policies

We establish clear, transparent terms designed to ensure a secure, reliable, and premium shopping experience from our Assamese artisan workshops directly to your modern Indian home.

We partner with premium courier services to deliver our handcrafted bamboo homeware safely across mainland India. Standard delivery typically arrives within 5 to 7 business days.

Shipping & Delivery

All shipments are carefully packed in zero-plastic, biodegradable materials. Once dispatched, a tracking link is sent via email and WhatsApp to monitor your shipment in real time.

we understand value of your money We offer a hassle-free 7 day return window for all unused items in their original packaging. If your product arrives damaged, please share photos within forty-eight hours.

Returns & Refunds

Refunds are processed directly to your original payment method, including UPI, cards, or net banking, within seven business days of receiving the returned item at our studio.

Your transaction security is our highest priority. We utilize fully encrypted payment gateways supporting UPI, major credit cards, and secure net banking options.

Secure Transactions

We strictly protect your personal information. Your delivery details and contact metadata are used solely for order fulfillment and are never shared with third-party advertisers.